Create lasting customer service experiences
Increase customer loyalty and your Net Promoter Score with out of the box intelligent customer service technology
Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal. With bpm’online we can help you increase customer retention, reduce service queues and improve your net promoter score.
360 degree view of your customer
Account and contact management
- Intelligent data enrichment
- Data enrichment via social media
- Profile completeness
- Customer segmentation
- Communication and touch point history
- Search and merge duplicates
- Integrated Emails
- Integrated Calls and VoIP
- Self service portal for your staff and customers
- Social enterprise network
Manage your daily tasks more effectively using a pre-configured single window interface. Agent home allows agents to easily manage request queues, perform bulk communications, share the information via ESN and monitor their own performance in a single window interface.Supervisors also have a specific portal allowing them to manage and provide oversight for their customer service teams.
YOUR BUSINESS OBJECTIVES COME FIRST
When we speak to clients, we always start with their strategy and business objectives. Its much easier to reverse engineer where you want to go into an actionable plan. If you are looking for a solution for your call centre or customer service team, then we can help.
Why dont you book a no-obligation STRATEGY CALL to see if we can help you deliver your business vision?
- Unified case management database
- Customization of case registration
- Process library out of the box
- Case history
- Analytics and dashboards
There is so much more that bpm'online offers
Its much easier to try it all out for your self
Are you ready to transform your business?
If you are, then get in touch with us and we will guide you through the process.
Not sure yet? Take a look at this video and see for yourself
With bpm’online we are able to deliver an experience to staff and customers that will boost your NPS and customer loyalty.